Policies And Procedures(See Note)Message from Managing Director We warmly welcome you to Cardiff Learning Centre. The Centre was established in 2005. It offers quality education programmes that are relevant to the industry's needs and global economy. We have tied up with EDI, UK that offers LCCI qualifications which is highly regarded for their business-related courses. Quality and excellence are the hallmark of our Centre. We believe in excellence both in the delivery of our programmes and the administration of our student services. We strive to constantly update and introduce courses to match the needs of the job market. Our management and staff are committed to go an extra mile in providing guidance, support, mentorship, student care and counselling during a student's journey of learning at our centre and beyond. We pay attention to the student's welfare by helping them to settle in and adjust to living in Singapore. We are committed to provide a high standard of service by promoting an environment conducive to student learning through a low teacher:student ratio of 1:16. We have one 16 seats classroom and the capacity of one student intake is up to 64 students. We have developed transparent redress policies that were disseminated to our students and conveyed in our communication channel in the student handbook, web site; to assure them that their welfare are also taken care of beside their study needs. Detailed information pertaining to course pre-requisites, fees, non-tuition and other miscellaneous charges, grievance procedures and other student requirements are covered in our student's handbook, supporting literature published from time to time. Our teachers and lecturers are selected based on their subject expertise, experience and dedication. We have 1 full-time support staff and 3 full-time graduate teachers, two of whom are MBA degree holders. We spare no efforts to provide what is best for our students in their thirst for knowledge and achievement of their ambitions. If you have any query, please feel free to contact us at 65 63893358. We will be glad to help you. I wish you success in your studies and an exciting and memorable stay in Singapore. Stephen Ng
Managing Director [Top] Mission Statement Through excellence in instruction, skill development and service, Cardiff Learning Centre is committed to providing quality education to prepare foreign students to become skillful and successful professionals that lead lives of personal integrity and civic responsibility in the society. [Top] Student Selection Procedure Every student who applies personally seeking admission to Cardiff Learning Centre sits for an entrance exam to assess the students’ language ability to succeed in his course of study. This is compared to the required level for the student. If required, a customised tuition service for a specific number of hours is proposed to bridge the gap. The school has an selection/orientation checklist that requires staff involved in the selection/admission process to confirm that they have The Management Team conducts checks by random sampling to ensure that staff have performed the necessary verification. After application is approved by the school Director, Customer Service Officer applies student pass for applicant. The Director may also interview ‘borderline’ students to determine that they can benefit from joining the programme before they are accepted. For students enrolling for the LCCI tuition programmes, the school helps students to submit their examination applications if applicable. [Top] Student Admission Procedure Students are asked to refer to ICA’s website to check the status of the student pass application. When the student pass is approved, Cardiff Learning Centre informs the student to report to school. Before they enrol, second verification of originality and authenticity of documents (qualifications) is done for those who apply from overseas and are not able to send original by post. The admission/enrolment process in Singapore has the following parts. [Top] Introduction to the Fee Protection Scheme (FPS) What is the Fee Protection Scheme (FPS)? The Fee Protection Scheme (FPS) serves to protect students’ fees in the event a private education institution is unable to continue operating due to insolvency, and/or regulatory closure. The Fee Protection Scheme also protects students if the private education institution fails to pay penalties or return fees to the students arising from judgement made against it by the Singapore courts. EduTrust-certified private education institutions are required to adopt the Fee Protection Scheme to provide full protection to all fees paid by their students. All fees refer to all monies paid by the students to be enrolled in a private education institution, excluding the course application fee, miscellaneous fees (non-compulsory and non-standard fee paid only when necessary or where applicable, for example, the on demand exam fee, adhoc order textbooks etc,). Fee Protection Under the Escrow Scheme Private education institutions can choose to adopt either the escrow scheme, insurance scheme, or a combination of both.Cardiff Learning Centre uses escrow scheme. Under the escrow scheme, private education institutions are strictly not allowed to to collect any money from their students. Instead, the students are to deposit all their fees into the escrow bank account which their private school has opened with any one of the Council for Private Education-appointed banks. Funds in the account are disbursed to the private education institution on a regular basis only if specific conditions are met. The Council for Private Education-appointed banks include the: The school is currently using Development Bank of Singapore Ltd (DBS Bank Ltd) For more information on FPS please refer to CPE’s website at (www.cpe.gov.sg) FPS Procedure Upon receiving the student pass approval letter from ICA, the following takes place: The fee protection status of a student may change due to various reasons, such as: It is the school’s policy *The nearest DBS bank branch is: 6 Shenton Way Please call 18001111111 for location of other branches Our school's Escrow account number is: 003-901933-5 [Top] Service Guarantees [Top] Refund Policy The school’s refund policy is as follows: A. Refund for Withdrawal for Cause Amount: Entire amount of the Course Fees and any Miscellaneous Fees paid, less 3rd party charges (e.g. ICA application fee, escrow charges, bank charges for sending money back to students) Time Frame for Refund: Escrow Bank is DBS Bank Ltd which normally refunds on the first working day of next calendar month. Its service quality and timeliness is regulated by CPE. B. Refund for Withdrawal without Cause Where the Student withdraws from the Course for any reason other than those set out in ‘Withdrawal for Cause’ above or ‘Force Majeure’ conditions described in Clause 9 of the Standard Student Contract Amount: The amount refunded is based on when the student’s written notice of withdrawal is received, as indicated below, less any 3rd party charges
[Top] Refund Procedure The school’s refund procedure covers the following commonly occurring situations: The procedure for student initiated refund (due to Student’s withdrawal / change of mind during 7 day cooling period, etc) is as follows: The procedure for a school initiated refund (due to the school not performing / ICA not approving the student pass, etc) is as follows: The school’s refund procedure is also described in its student handbook. The school keeps its refund records in hard copy. There is a refund letter for the exact amount paid to the student. The relevant staff is the Customer Service Officer or, in her absence, the Operations Officer. Both are conversant with the refund procedures. [Top] Transfer / Withdrawal Policies The school allows students to transfer from a course X to another course Y within the school with payment of a transfer fee to ICA. Should a student transfer from course X to another course Y, then withdraw from course Y during the 7 day cooling off period, this is treated as a withdrawal from the original course X. The school allows students to withdraw from a course in accordance with the fee refund policy. A transfer to another private school is regarded as a withdrawal from Cardiff Learning Centre. Students who withdraw because they are successful in their application for educational institutions funded by the Singapore Government (Institute of Technical Education, the polytechnics or universities) and can show an acceptance letter are given a refund. based on refund policy. If the student is below 18 years of age, the parent or guardian’s approval for the transfer / withdrawal will be required. Full details of the policy are also available on the student handbook and student contract. [Top] Transfer / Withdrawal Procedures The school’s procedure for withdrawal/transfer to another school is as follows:
Customer Service Officer keeps the transfer / withdrawal records in hard copy. The school’s data management system also keeps a record of the student status, as per the requirements for the student register Customer Service Officer informs the FPS service providers, ICA, CPE (Via FPS report) for all withdrawal cases. The staff involved with transfer / withdrawal policy and procedures is the Customer Service Officer . [Top] Examination Appeal Procedure Students who have not passed their modules may submit an appeal for review of results using Appeal Form through the Customer Service Officer giving their reasons. This appeal must be submitted within 10 days of the release of exam results. The Customer Service Officer passes the Appeal Form and exam papers for teacher to do double marking then to the Operation Officer, who then submits the appeals to the Exam Board for decision. The Operation Officer communicates the decisions of the Exam Board to the Customer Service Officer, who updates the records and informs students of the outcome of their appeal. Cardiff Learning Centre releases appeal results – within 4 weeks from the official date of release of the exam results (or 3 weeks from the close of the appeal period) and returns the exam scripts to students after 30 days or more from the official date of release of the exam results. A student whose appeal is unsuccessful may apply to Cardiff Learning Centre to take a re-test with payment of a re-test fee. This application must be submitted within 1 week of the release of the appeal results. If the student fails the re-test, he must either repeat the module or take a new module in order to accumulate the required number of passed modules for graduation. [Top] Feedback and Complaints Management The school accepts feedback / complaints in hard copy (e.g. letter or fax) or soft copy (e.g. email) from the public, staff or students. Upon receipt of the feedback / complaint, Director will direct the relevant manager or staff to look into the matter and to report back to him. Where necessary, Director discusses the feedback / complaint with the Management Team to draw learning points. The relevant manager then follows up with appropriate actions to improve the school’s operations. The school gives an acknowledgement or initial response to the feedback / complaint within 3 days. The school targets to resolve feedback / complaints within 14 working days. On disputes, it is the school’s policy is to try to reach a fair and amicable solution (that is, a solution is found to address the grievance that is fair and acceptable to both parties, the student and the school). The aggrieved party, the student, must submit the grievance in writing to the school. Director will assign the relevant manager to establish the facts of the case and complete the necessary investigation within 7 working days. The manager will decide whether the complaint/grievance is justified, and if so, offer a solution to the student. If the student accepts the solution, no further action will be pursued except to record and file the grievance and solution. If the student declines the solution, the grievance will be referred to the who will review the case and offer a second solution. All these proceedings would be completed within 14 days and complainants are kept informed of the status. If the student still refuses to accept the second solution and before the maximum of 21 days, the school will propose that the matter be resolved through the Dispute Resolution Scheme of the Council for Private Education. Click below CPE Dispute Resolution Scheme [Top] Confidentiality and Security of Information The school’s policy is to treat all student data as confidential and strictly for internal use only. The school will use student data that it collects only for the purposes indicated. Consent will be sought from students for the use of students’ data beyond the original intent of data collection, unless requested by government agencies. Access to student data is restricted to designated staff, and there are different levels of access. Students’ particulars are stored in their respective students’ personal files and selective personal data relevant to the students’ enrolment are captured in the computer database. The personal files and computer records are only accessible by authorised staff. To prevent unauthorised access, the particulars stored in the computer are user-id and password protected. The manual records of students’ particulars are kept in cabinets under lock and key outside the school operating hours. During operating hours, only designated staff has access for their work purposes. These student records are not permitted to be removed from the repository unless permission is obtained from the Director. [Top] Student Pass Application Procedure Cardiff Learning Centre provides assistance with application for student passes. Foreign students who come to Singapore to study full-time need to have a Student Pass issued by Immigration and Checkpoints Authority (ICA) of Singapore. The forms you need to apply for a student pass are issued when you register. New applications must be submitted at least two months before your course begins. Applicants are not required to be present in Singapore while their applications are being processed. Foreign students who have registered for a course of study must submit the following documents to Cardiff at least 2 months before the commencement of the course: After application you can use Solar Number to check Student Pass status at ICA Solar+ System [Top] Student Pass Application Forms Form 16 Form V36 Application Form (To download forms, click on the link above and save on your local machine) For more information on Student Pass Application procedures, you may visit the official Immigrations & Checkpoints Authority (ICA) of Singapore website at ICA Website - Approved Private Education Organizations Standard PEI Student Contract click below for CPE website's : Standard PEI Student Contract Cardiff Learning Centre requires that all students and/or their legal guardian sign the Standard PEI Student Contract. Students can access copies of the contract in Chinese at CPE Website [Top] Miscellaneous Fees
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