Policies And ProceduresMessage from Managing Director We warmly welcome you to Cardiff Learning Centre. The Centre was established in 2005. It offers quality education programmes that are relevant to the industry's needs and global economy. We have tied up with several overseas institutions that are renowned for their specialist courses. Quality and excellence are the hallmark of our Centre. We believe in excellence both in the delivery of our programmes and the administration of our student services. We strive to constantly update and introduce courses to match the needs of the job market. Our management and staff are committed to go an extra mile in providing guidance, support, mentorship, student care and counselling during a student's journey of learning at our centre and beyond. We pay attention to the student's welfare by helping them to settle in and adjust to living in Singapore. We are committed to provide a high standard of service by promoting an environment conducive to student learning through a low student-teacher ratio of 15/1. We have one 15 seats classroom and the capacity of one student intake is up to 60 students. We have developed transparent redress policies that were disseminated to our students and conveyed in our communication channel in the student handbook, web site; to assure them that their welfare are also taken care of beside their study needs. Detailed information pertaining to course pre-requisites, fees, non-tuition and other miscellaneous charges, grievance procedures and other student requirements are covered in our student's handbook, supporting literature published from time to time. Our teachers and lecturers are selected based on their subject expertise, experience and dedication. We have 2 full-time staff, 2 full-time teachers and 2 part-time teachers. Two are MBA holders while 4 have Bachelor degrees. We spare no efforts to provide what is best for our students in their thirst for knowledge and achievement of their ambitions. If you have any query, please feel free to contact us at 65 63893358. We will be glad to help you. I wish you success in your studies and an exciting and memorable stay in Singapore. Stephen Ng
Managing Director [Top] Mission Statement Through excellence in instruction, skill development and service, Cardiff Learning Centre is committed to providing quality education to prepare foreign students to become skillful and successful professionals that lead lives of personal integrity and civic responsibility in the society. [Top] Introduction to the Fee Protection Scheme (FPS) What is the Fee Protection Scheme (FPS)? The Fee Protection Scheme (FPS) serves to protect students’ fees in the event a private education institution is unable to continue operating due to insolvency, and/or regulatory closure. The Fee Protection Scheme also protects students if the private education institution fails to pay penalties or return fees to the students arising from judgement made against it by the Singapore courts. EduTrust-certified private education institutions are required to adopt the Fee Protection Scheme to provide full protection to all fees paid by their students. All fees refer to all monies paid by the students to be enrolled in a private education institution, excluding the course application fee, agent commission fee (if applicable), miscellaneous fees (non-compulsory and non-standard fee paid only when necessary or where applicable, for example, the re-exam fee or charges for credit card payment etc,) and GST. Fee Protection Under the Escrow Scheme Private education institutions can choose to adopt either the escrow scheme, insurance scheme, or a combination of both. Under the escrow scheme, private education institutions are strictly not allowed to to collect any money from their students. Instead, the students are to deposit all their fees into the escrow bank account which their private school has opened with any one of the Council for Private Education-appointed banks. Funds in the account are disbursed to the private education institution on a regular basis only if specific conditions are met. The Council for Private Education-appointed banks include the: The school is currently using Development Bank of Singapore Ltd (DBS Bank Ltd) FPS Procedure Upon receiving the student pass approval letter from ICA, the following takes place: The fee protection status of a student may change due to various reasons, such as: It is the school’s policy [Top] Service Guarantees [Top] Refund Policy The school’s refund policy is as follows: A. Refund for Withdrawal for Cause Amount: Entire amount of the Course Fees and any Miscellaneous Fees paid, less 3rd party charges (e.g. ICA application fee, escrow charges, bank charges for sending money back to students) Time Frame for Refund: Escrow Bank is DBS Bank Ltd which normally refunds on the first working day of next calendar month. Its service quality and timeliness is regulated by CPE. B. Refund for Withdrawal without Cause Where the Student withdraws from the Course for any reason other than those set out in ‘Withdrawal for Cause’ above or ‘Force Majeure’ conditions described in Clause 9 of the Standard Student Contract Amount: The amount refunded is based on when the student’s written notice of withdrawal is received, as indicated below, less any 3rd party charges
[Top] Transfer / Withdrawal Policies The school allows students to transfer from a course X to another course Y within the school with payment of a transfer fee to ICA. Should a student transfer from course X to another course Y, then withdraw from course Y during the 7 day cooling off period, this is treated as a withdrawal from the original course X. The school allows students to withdraw from a course in accordance with the fee refund policy. A transfer to another private school is regarded as a withdrawal from Cardiff Learning Centre. Students who withdraw because they are successful in their application for educational institutions funded by the Singapore Government (Institute of Technical Education, the polytechnics or universities) and can show an acceptance letter are given a refund. based on refund policy. If the student is below 18 years of age, the parent or guardian’s approval for the transfer / withdrawal will be required. Full details of the policy are also available on the student handbook and student contract. [Top] Feedback and Complaints Management The school accepts feedback / complaints in hard copy (e.g. letter or fax) or soft copy (e.g. email) from the public, staff or students. Upon receipt of the feedback / complaint, Director will direct the relevant manager or staff to look into the matter and to report back to him. Where necessary, Director discusses the feedback / complaint with the Management Team to draw learning points. The relevant manager then follows up with appropriate actions to improve the school’s operations. The school gives an acknowledgement or initial response to the feedback / complaint within 3 days. The school targets to resolve feedback / complaints within 14 working days. On disputes, it is the school’s policy is to try to reach a fair and amicable solution (that is, a solution is found to address the grievance that is fair and acceptable to both parties, the student and the school). The aggrieved party, the student, must submit the grievance in writing to the school. Director will assign the relevant manager to establish the facts of the case and complete the necessary investigation within 7 working days. The manager will decide whether the complaint/grievance is justified, and if so, offer a solution to the student. If the student accepts the solution, no further action will be pursued except to record and file the grievance and solution. If the student declines the solution, the grievance will be referred to the who will review the case and offer a second solution. All these proceedings would be completed within 14 days and complainants are kept informed of the status. If the student still refuses to accept the second solution and before the maximum of 21 days, the school will propose that the matter be resolved through the Dispute Resolution Scheme of the Council for Private Education. Click below CPE Dispute Resolution Scheme [Top] Confidentiality and Security of Information The school’s policy is to treat all student data as confidential and strictly for internal use only. The school will use student data that it collects only for the purposes indicated. Consent will be sought from students for the use of students’ data beyond the original intent of data collection, unless requested by government agencies. Access to student data is restricted to designated staff, and there are different levels of access. Students’ particulars are stored in their respective students’ personal files and selective personal data relevant to the students’ enrolment are captured in the computer database. The personal files and computer records are only accessible by authorised staff. To prevent unauthorised access, the particulars stored in the computer are user-id and password protected. The manual records of students’ particulars are kept in cabinets under lock and key outside the school operating hours. During operating hours, only designated staff has access for their work purposes. These student records are not permitted to be removed from the repository unless permission is obtained from the Director. [Top] Student Pass Application Procedure Cardiff Learning Centre provides assistance with application for student passes. Foreign students who come to Singapore to study full-time need to have a Student Pass issued by Immigration and Checkpoints Authority (ICA) of Singapore. The forms you need to apply for a student pass are issued when you register. New applications must be submitted at least two months before your course begins. Applicants are not required to be present in Singapore while their applications are being processed. Foreign students who have registered for a course of study must submit the following documents to Cardiff at least 2 months before the commencement of the course: After application you can use Solar Number to check Student Pass status at ICA Solar+ System [Top] Student Pass Application Forms Form 16 Form V36 Application Form (To download forms, click on the link above and save on your local machine) For more information on Student Pass Application procedures, you may visit the official Immigrations & Checkpoints Authority (ICA) of Singapore website at ICA Website - Approved Private Education Organizations click below for: Standard PEI Student Contract Cardiff Learning Centre requires that all students and/or their legal guardian sign the Standard PEI Student Contract. Students can access copies of the contract in Chinese at CPE Website [Top] Non-Tuition Fees
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